Deposit & Cancellation Policy

Information for clients and patients regarding our recent implementation of a Deposit and Cancellation Policy. (Effective January 2023 onwards).

At Natural You Clinic we are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal Deposit and Cancellation Policy.

We respect that your time is valuable, and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.

We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.

You can choose to pay for your chosen treatment in full via the booking links or alternatively opt for the deposit options found towards the top of the booking menu.

**Please note, that where treatment for “fillers” is booked the fee for treatment may vary depending on product used and desired outcome, but all of this will be discussed beforehand**

Any deposit paid will be deducted from your bill for the relevant treatment. Costs paid for consultations will be refunded if no treatment is required or unable to go ahead due to medical grounds. Equally if you proceed with the treatment following your consultation your consultation fee will be deducted from the overall treatment cost.

Deposits will be:

  • £25 for consultations
  • £50 for treatments less than £150
  • £100 for treatments of £150-£300
  • £150 for treatments of £300 +

Deposits can also be paid via bank transfer, or alternatively you can follow the booking links on the website which will direct you to the chosen treatment payment option. Refer to DEPOSIT FOR TREATMENT select correct treatment price option in the treatment menu list and follow to pay.

**Please note you can pay in full for your treatment if you so wish, please be aware that additional costs may vary dependant on desired outcome product and amount of product used (see treatment description) all of which is written on the treatment option and will be discussed at your consultation and again on the day of treatment**

Cash deposits are not encouraged at this time unless arranged directly with Natural You Clinic, as we pride ourselves as an exclusive appointment only clinic, not allowing customers into the clinic setting without a prior appointment. This is because we like to maintain the discretion and privacy of our clients and service users.

**Please be aware, we cannot confirm your appointment until a deposit has been received and your slot will be reserved for 24 hours before being offered to the next customer after that time.**

We guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, deposits will be refunded or offset against any future treatment required.

Where late cancellations are notified (including failing to attend without notification) with less than 48 hours’ notice, we will retain your deposit or deduct a treatment from a course of prepaid treatments.
To help our clients minimise the chance of losing their deposit or treatments from their courses, we do send out text reminders ahead of appointments. Although due to circumstances beyond our control this may not always be possible, and clients should therefore not rely on a text reminder.

How to notify the clinic about cancelling an appointment:

Notification is always best given by telephoning the clinic on 07935 221 698 or if there are difficulties with you doing so, then by email at the following info@naturalyouclinic.co.uk Please leave a text message or voicemail should you be unable to get through to us via telephone. The sooner notification is given the sooner we can offer your appointment to another patient and avoid your deposit being retained.

We appreciate your understanding in this matter and look forward to seeing you in the clinic soon.

To pay your deposit via bank transfer, please note our Bank Details:
Natural You Clinic

Sort Code: 04-00-03               Account Number: 09743523

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